909 Privacy Policy — User Information Protection
Your privacy is our priority. This document clearly explains how 909 collects, uses, stores, and protects the personal information of Malaysian users on our platform.
Last updated: January 2026
Information We Collect
When you register and use the 909 platform, we collect several categories of information to ensure smooth and secure service. The types of information collected are as follows:
Account Information
This includes your full name, email address, phone number, date of birth, and the password you set when opening your 909 account. This information is required to verify your identity and grant access to your account.
Device & Browser Information
We collect technical data such as IP address, device type, operating system, browser type, and screen resolution. This data helps us optimise how the platform displays on smartphones and other devices used by Malaysian users.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your payment method, including local bank account details and e-wallet information. We do not store full card numbers; sensitive payment information is handled by registered payment processors.
Usage Data
We record in-platform activity such as games played, bets placed, pages visited, and session duration. This data is used to improve the user experience and detect any suspicious activity.
Purpose of Data Use
Information collected by 909 is used for the following purposes only, and we will not use it beyond the scope stated here without your consent:
- Account management — verifying user identity, processing registrations, and enabling secure login to the platform.
- Transaction processing — handling deposits, withdrawals, and all financial activity in MYR accurately and efficiently.
- Platform improvements — analysing usage patterns to improve functionality, design, and the overall experience for Malaysian users.
- Security & fraud prevention — monitoring account activity to detect any unauthorised access attempts or suspicious activity.
- Service communications — sending important account notifications, promotions you've opted into, and relevant policy updates.
- Legal compliance — meeting the legal and regulatory requirements applicable to platform operations.
909 will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
Cookie & Tracking Usage
The 909 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our site.
Types of Cookies Used
- Session cookies — keeping your login session active while you use the platform, and cleared when you log out or close your browser.
- Preference cookies — saving your personal settings such as display language and notification preferences so you don't have to reconfigure them each time.
- Analytics cookies — collecting anonymised usage data to help us understand how users interact with the platform, enabling continuous improvements.
You can manage or disable cookies through your browser settings. Please note, however, that disabling cookies may affect certain features on the 909 platform, such as staying logged in.
Data Storage, Security & Third-Party Sharing
Storage & Security
All personal information collected by 909 is stored on servers protected by up-to-date security measures. We use data encryption to safeguard sensitive information during transmission and storage, including account information and users' MYR payment details.
Access to users' personal data is restricted to staff with a legitimate business need only, and all staff are bound by strict confidentiality obligations.
Third-Party Sharing
909 may share user information with selected third parties in the following situations:
- Payment processors — to facilitate MYR deposits and withdrawals through registered local payment channels.
- Technology service providers — who assist in platform operations, including server hosting and security services, all of whom are bound by confidentiality agreements.
- Legal authorities — when required by law or a valid court order.
Outside of the situations above, 909 will not disclose your personal information to any third party without your prior written consent.
User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a 909 user, you have the following rights regarding your personal information:
- Right of access — you may request a copy of the personal information we hold about you at any time.
- Right to rectification — if your information is inaccurate or incomplete, you have the right to request a prompt correction.
- Right to erasure — under certain circumstances, you have the right to request that your personal information be deleted from our systems, subject to applicable legal requirements.
- Right to object to processing — you may object to the use of your information for specific purposes, such as marketing communications.
Changes to the Privacy Policy
909 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via email or in-platform notifications. The latest version of this Privacy Policy is always available on this page, with a clear date indicating when it was last updated.
Contact Us
If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact the 909 support team at [email protected]. You may also refer to our FAQ page for general answers, or learn more about us. We are committed to responding to all privacy enquiries within a reasonable timeframe.
Your Account, Your Data
We are committed to protecting the privacy of every 909 user in Malaysia. Register with confidence and enjoy a platform that puts your data security first.
Have more questions? Visit FAQ page us.